Not satisfied with your purchase? You have 30 days to decide if you want to keep your items. Please note the following:

1. The return form is enclosed to your package. Fill it in completely and put it in the package of your return:
Return Step 1

2. Frank your return sufficiently and send it to us:

Rich & Royal Online Shop
- PVS Logistikzentrum -
Werner-Haas-Straße 5
74172 Neckarsulm
Return Step 2

Please understand that the costs incurred for the return will not be covered.

3. Take the package to your nearest DHL post office:
Return Step 3

Please note the following:

  • If you want to exchange one product for another, please return the unwanted product and place a new order yourself.
  • Compliance with the above step is not a mandatory requirement for the effective exercise of your right of withdrawal.

The complete cancellation policy with exact information on the beginning of the withdrawal period and the withdrawal consequences can be found here.

For questions or further information about the return procedure, please contact our customer service.