You do not have to create an account to place an order with Rich&Royal. You also have the possibility to order as a guest. Your details will not be saved.

You do not have to create an account to place an order with Rich&Royal. You also have the possibility to order as a guest. Your details will not be saved.

Cancellation of your order is only possible if the goods have not yet been packed, i.e. shortly after you have placed your order. In this case, please contact our customer service as soon as possible by phone: 0 71 41 / 956 94 20.

Unfortunately, you can no longer change your completed order afterwards. However, you can cancel your order by phone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible at: 0 71 41 / 956 94 20

Unfortunately, the delivery address for an order that has already been placed can no longer be changed. However, you can cancel your order by phone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible at: 0 71 41 / 956 94

We ship to the following countries and regions: Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Slovakia, Belgium, Denmark, Hungary, Poland, Portugal).

Please use the following stores:

Shipping to Germany, Austria & EU: richandroyal.com

Shipping to Switzerland: richandroyal.ch

There is a chance that your desired item will be available again. However, we can generally not give any guarantee. We will inform you as soon as an item is back in stock. To do this, open the detail page of the article and select your desired size. Register with your e-mail address for our Back in Stock alert. You will be notified as soon as your desired item is available again.

You can pay your order by invoice (up to 350€ order value), PayPal, PayPal installment, credit card (VISA and MasterCard), prepayment or instant bank transfer.

Please make sure to specify the reason for payment (your order number) when transferring money and always transfer different orders separately. This ensures that your payment is correctly assigned.

Our bank details for SEPA transfers are:

Payee: Peter Stupp Design Mode GmbH

IBAN: DE64 6045 0050 0030 1407 72
BIC: SOLADES1LBG

Your credit card account will be debited upon completion of the order. If you pay by direct debit, your account will be debited when the invoice is due, i.e. 14 days after completion of the order.

Please note our AGB for the respective payment options.

Yes, up to an order value of 350€ you can pay by invoice after a successful credit check.

In the case of purchase on account, the invoice amount is due within 30 days of receipt of the goods (default after 30 days).

Yes, with PayPal installment. Choose PayPal as your payment method. Check if PayPal Installment is displayed as a payment method in your PayPal account. Select Installment (if PayPal Installment is displayed), submit the application, and confirm your information. Agree to the credit check and accept the installment agreement. Make a binding PayPal installment payment request and confirm the purchase.

Pay with your MasterCard or Visa at no extra cost.

If you have a discount code, you can enter it directly during the checkout process in the "Discount code" field and click "Apply". The invoice amount of the order will then be reduced accordingly.

Shipping to Germany:

- Standard shipping 4,95€

- FREE for orders over 100€

Shipping to Austria:

- Standard shipping 6,95€

- FREE for orders over 100€

Shipping to Switzerland - 10,00 CHF (please go to: richandroyal.ch)

Shipping to the rest of the EU - 15,00€ (please go to: richandroyal.eu)

Express shipping (only possible for Germany):

- 6,50€ shipping surcharge

Order before 11:30 am to receive your delivery the next day. Please note that DHL does not deliver on Saturdays.

All items are directly available and ready for shipping, which means that DHL will deliver your package within 1-3 business days. Deliveries are made directly from Germany.

You can easily monitor the status of your order at any time via the shipment tracking. We will send you the tracking number by e-mail in your shipping confirmation.

Please note that there may be longer delivery times during promotions due to increased order volume.

We deliver quickly and safely with DHL. Express shipping is available for deliveries in Germany.

We ship to the following countries and regions: Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Slovakia, Belgium, Denmark, Hungary, Poland, Portugal).

Please use the following stores:

Shipping to Germany, Austria and other EU countries: richandroyal.com

Shipping to Switzerland: richandroyal.ch

You can return via DHL and Hermes acceptance points.

If you are not satisfied with your purchase or change your mind, you have 30 days to decide whether you want to keep your ordered items.

Please note the following:

1. the return form is enclosed with your order. Fill it out completely and put it in the package of your return. 2.

2. stick the free DHL / Hermes return note on the outside of the package, clearly visible. 3.

3. take the package to your nearest DHL or Hermes post office or Packstation.

Please note: Returned items must be unworn, in their original packaging and in the condition in which you received them.

You have 30 days after receipt of your order to return the goods.

If you are not satisfied with the quality of an ordered item, you can of course complain about it. Please send 1-2 photos with a picture of the defect to our customer service at kundenservice@richandroyal.de. After our examination we will give you prompt feedback whether the complaint is accepted. If so, please enter the reason for your complaint in the return note and send it back to us. After processing, you will receive a credit note via the original payment method.

If you no longer have a return slip, please contact our customer service. They will send you a new return label by e-mail so that you can send your complaint back to Rich & Royal free of charge.

If you have purchased the items from a Rich & Royal store or retailer, please visit the relevant store or retailer.

We only accept returns and complaints for goods that have been purchased in the Rich & Royal Online Shop.

If an item delivered by us is damaged or in any way not in order, then you can send the item back to us - stating the reason for return - with the return slip free of charge. As soon as we have received the item and it has been checked, we will issue a credit note in the way you have specified as the method of payment.

The return address is:

Rich & Royal Online Shop
- PVS Logistikzentrum -
Werner-Haas-Straße 5
74172 Neckarsulm

We take over the return costs for you in Germany and Austria. For a free return, please use the return label that is enclosed in your package.

The refund will be made in the same way as the payment was made. Once we receive the return, it takes about 3-4 business days.

If you no longer have a return label or have already returned an item from this order, please contact our customer service. They will send you a new return label by email so that you can send your complaint back to Rich & Royal free of charge.

Orders from the online shop cannot be returned, exchanged or complained about in the stationary shop.

You always have the possibility to create a free customer account in the Rich & Royal Shop. You can do this after the order process or directly here.

If you have forgotten your password, you can get it here and have a new password sent to you by e-mail. To do this, simply enter the email address you used to register with us under "Forgot your password?

It goes without saying that Rich & Royal treats all customer data with the utmost confidentiality and does not pass or sell them on to third parties.

To delete your customer account, please contact our customer service.

There is a chance that sold out items will be available again. However, we can generally not give any guarantee. However, we will inform you as soon as an item is back in stock. To do so, open the detail page of the item and select your desired size. Enter your e-mail address in our Back in Stock alert. You will be notified as soon as an item is available again.

With our store locator you can find your nearest Rich & Royal dealer. Enter your zip code or city in the corresponding field and click on the magnifying glass icon.

Do you want to go directly to a Rich & Royal store? You can find us in Stuttgart's Dorotheen Quartier and in the Mall of Berlin. Here you can find more information.

About the pink "SALE" button, which you will find in the upper navigation bar, you will get a complete overview of all reduced articles.

In addition, our newsletter about current promotions and reductions. Sign up here free of charge and without obligation to stay up to date.

About the button "Novelties"button, which you will find in the upper navigation bar, you will always discover the latest collections and articles. To receive regular fashion news, trends and inspirations, please register here free of charge and without obligation to our newsletter. This way you will always be up to date.

The future of fashion lies in a good conscience. With this belief, we are continuously shaping our brand. We create fashion with a flair for trends and a sustainable conscience. The responsible use of resources, environmentally friendly processes and fair working conditions are as much a tradition for us as the connection between fashion and people.

We have always believed that sustainability goes beyond the properties of a single garment. It begins with appreciation for the people through whose hands our clothes are made. Mutual respect and trust are at the core of our philosophy. Many of our partner manufacturers are family-run like us - and share the same mission with us: To contribute a piece to the solution to one of the biggest problems of the 21st century. To this end, we rely on sustainable materials that we select very consciously - and for which we work with fabric suppliers from Italy, Portugal and France. Sustainability can only succeed if everyone works together in a spirit of trust and takes responsibility.

We are particularly proud of our Organic Basics, which are already 100% sustainably produced. Without chemicals, without pesticides. No compromises for the environment. To further expand our vision of sustainability, we keep moving. Because we are pursuing a clear goal with these measures: to lead the family heritage into the future. Driven by a long tradition, fuelled by innovative ideas. Because the only path that leads to this future is sustainable.

ORGANIC COTTON

RDS-CERTIFIED DOWN AND FEATHERS

FSC CERTIFIED VISCOSE

LENZING™ ECOVERO™

RECYCLED MATERIALS

SUSTAINABLE COTTON

From the beginning, we cooperate for our collections with certified partner companies in Europe, which guarantee an environmentally friendly and fair production and support our sustainable vision with their know-how in development. 85% of our collections are made in Italy, Portugal and Greece. We have worked closely with most of the manufacturers, many of them family-run, for decades and regularly visit them on site. Only a small part of the outerwear and leather products are manufactured in Turkey or the Far East.
"Made in Europe" stands for social justice and unique quality. But also: shorter delivery routes. Thanks to the proximity to our partner companies, our products are largely transported to Germany by road. This allows us to save CO2 emissions and reduce our ecological footprint.

Yes, Rich & Royal uses organic cotton for most of its cotton items. We are especially proud of our Organic Basics, which are already 100% sustainably produced. No chemicals, no pesticides. No compromises for the environment. Growing organic cotton uses 62% less energy and up to 91% less water than usual - and 0% toxic chemicals.

Our collections are the heart of Rich & Royal. Every single product is designed and produced with a high demand on quality, design and sustainability. Special attention is paid to the conscious selection of materials. For us, aesthetics and ethics go hand in hand. Rich & Royal labels products with the following certifications:

ORGANIC COTTON
RDS CERTIFIED DOWN AND FEATHERS
FSC CERTIFIED VISCOSE
LENZING™ ECOVERO™
RECYCLED MATERIALS
SUSTAINABLE COTTON

You can recognise a sustainable product in the online shop by the product tag and in the article text. If you would like to learn more about the sustainability of the product, you can read more about it on the product overview page (directly under the item images) under the item "Sustainability".