You do not necessarily have to create a customer account to order from Rich & Royal. You also have the option to order as a guest. Your details will not be saved.

You can place your orders in your Rich & Royal
View customer account. To create your own free account, you can
just you here to register.

You can only cancel your order if the goods have not yet been packed, ie shortly after you have placed your order. In this case, please contact our customer service as soon as possible: +49 (0) 71 41 / 956 94 20

Unfortunately, you cannot change your completed order afterwards. However, you can have your order canceled by telephone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible on: +49 (0) 71 41 / 956 94 20

Unfortunately, the delivery address for an order that has already been placed cannot be changed. However, you can have your order canceled by telephone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible on: +49 (0) 71 41 / 956 94

We ship to the following countries and regions: Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Slovakia, Belgium, Denmark, Hungary, Poland, Portugal)

Please use the following shops for this purpose:

Shipping to Germany, Austria & EU: richandroyal.com

Shipping to Switzerland: richandroyal.ch

There is a chance that your desired item will be available again. However, in principle we cannot give any guarantee. We will be happy to inform you as soon as an item is back in stock. To do this, open the detail page for the item and select your desired size. Sign up for our back in stock alert with your email address. You will be notified as soon as your desired item is available again.

For Germany & Austria:

You can pay for your order with us either by invoice (up to €350 order value), PayPal, PayPal installment payment, credit card (VISA and MasterCard) or prepayment.

When making a transfer, please ensure that you state the purpose (your order number) and always transfer different orders separately. This ensures that your payment is assigned correctly.

Our bank details for SEPA transfers are:

Payee: Peter Stupp Design Mode GmbH

IBAN: DE64 6045 0050 0030 1407 72
BIC: SOLADES1LBG

Your credit card account will be debited upon completion of the order. When paying by direct debit, your account will be debited when the invoice is due, i.e. 14 days after completing the order.

Please note our Conditions to the respective payment options.

For other EU countries:

You can pay for your order with us either by credit card (VISA and MasterCard) or by PayPal.

Your credit card account will be charged as soon as your order is completed.

Please note our Terms and Conditions to the respective payment methods.

In Germany and Austria you can pay by invoice up to an order value of €350 after a successful credit check.

In other EU countries you can only pay by credit card (VISA and MasterCard) or PayPal.

In the case of purchase on account, the invoice amount is due within 30 days of receipt of the goods (delay after 30 days).

Yes, with PayPal installment payments. Choose PayPal as the payment method. Check whether PayPal installments is displayed as a payment method in your PayPal account. Select the installment payment (if PayPal installment payment is displayed), submit the application and confirm your details. Agree to the credit check and accept the installment agreement. Apply for a binding PayPal installment payment and then confirm the purchase.

Pay with your MasterCard or Visa at no extra cost.

If you have a discount code, you can enter it directly in the "Discount code" field during the payment process and click on "Apply". The invoice amount of the order will then be reduced accordingly.

Shipping to: Germany:

- Standard shipping €4.95

- FREE for orders over 100€

Shipping to Austria:

- Standard shipping €6.95

- FREE for orders over 100€

Shipping to Switzerland - 10.00 CHF (please go to: richandroyal.ch)

Shipping to other EU countries - €10.00

All items can be delivered directly and are ready for dispatch, which means that DHL will deliver your package within 1-3 working days. Deliveries are made directly from Germany.

You can easily monitor the status of your order at any time via the shipment tracking. We will email you the tracking number in your shipping confirmation.

Please note that there may be longer delivery times for special offers due to increased order volumes.

We deliver quickly and safely with DHL. Express shipping is possible for deliveries in Germany.

We ship to the following countries and regions:

Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Slovakia, Belgium, Denmark, Hungary, Poland, Portugal)

Please use the following shops for this purpose:

Shipping to Germany, Austria and other EU countries: richandroyal.com

Shipping to Switzerland: richandroyal.ch

You can return via DHL and Hermes acceptance points.

If you are not satisfied or change your mind after your purchase, you have 30 days to decide whether you want to keep the items you have ordered.

Note here for the following:

1. The returns form is included with your order. Fill it out completely and put it in the package of your return.

2. Stick the free DHL / Hermes return label on the outside of the package so that it is clearly visible

3. Bring the package to your nearest DHL or Hermes post office or packing station

Please note: Returned items must be unworn, in their original packaging and in the condition in which you received them.

After receiving your order, you have 30 days to return the goods.

If you are not satisfied with the quality of an item you have ordered, you can of course complain. Please send 1-2 photos showing the defect to our customer service at kundenservice@richandroyal.com. After our examination, we will give you prompt feedback as to whether the complaint is accepted. If so, enter the reason for your complaint on the return slip and send it back to us. After processing, you will receive the credit on the original payment method.

If you no longer have a return slip, please contact our customer service. They will email you a new return label so that you can send your complaint back to Rich & Royal free of charge.

If you purchased the items in a Rich & Royal branch or retailer, please go to the relevant branch or retailer.

We only accept returns and complaints for goods that have been purchased in the Rich & Royal online shop.

If an item delivered by us is damaged or not in order in any way, you can of course send the item back to us free of charge with the return slip, stating the reason for the return. As soon as the item has arrived and been checked, the credit will be made using the method you specified as the payment method.

The return address is:

Rich & Royal online store
- PVS logistics center -
Werner-Haas-Strasse 5
74172 Neckarsulm

In Germany and Austria we assume the return costs for you. For a free return, please use the return label that is included in your package.

The refund will be made in the same way as the payment was made. As soon as we have received the return, it takes about 3-4 working days.

If you no longer have a return sticker or have already returned an item from this order, please contact our customer service. They will email you a new return label so that you can send your complaint back to Rich & Royal free of charge.

Orders from the online shop cannot be returned, exchanged or complained about in-store.

You can create a free customer account in the Rich & Royal Shop at any time. You can do this after the ordering process or directly here.

If you have forgotten your password, you can here create a new password and have it sent to you by email. To do this, enter under "Forgot your password?" Simply enter your e-mail address with which you registered with us.

It goes without saying that Rich & Royal treats all customer data as strictly confidential and does not pass it on or sell it to third parties.

To delete your customer account, please contact our customer service.

There is a chance that sold out items will be available again. However, in principle we cannot give any guarantee. However, we will be happy to inform you as soon as an item is back in stock. To do this, open the detail page for the item and select your desired size. Sign up for our back in stock alert with your email address. You will be notified as soon as an item is available again.

With our Store Locator you can find your nearest Rich & Royal retailer. Enter your zip code or city in the appropriate field and click on the magnifying glass icon.

Would you like to go directly to a Rich & Royal store? You can find us in Stuttgart's Dorotheen Quartier and in the Mall of Berlin. here you can find more information.

About the pink "SALE" button, which you can find in the top navigation bar, you get a complete overview of all reduced items.

In addition, our informs you Newsletter reliable about current promotions and reductions. Get in touch here free of charge and without obligation in order to stay up to date.

Via the button "new hits“, which you can find in the top navigation bar, you will always discover the current collections and articles. Sign up to receive regular fashion news, trends and inspiration here subscribe to our newsletter free of charge and without obligation. So you always stay up to date.

The future of fashion lies in a clear conscience. With this belief, we continue to shape our brand. We create fashion with a feel for trends and a sustainable awareness. The responsible use of resources, environmentally friendly processes and fair working conditions are as natural a tradition for us as the connection between fashion and people.

We have always believed that sustainability goes beyond the properties of a single piece of clothing. It starts with appreciating the people whose hands make our clothes. Mutual respect and trust are at the core of our philosophy. Many of our partner manufacturers are family-run like us - and share the same goal with us: to contribute to the solution to one of the biggest problems of the 21st century. To do this, we rely on sustainable materials that we select very consciously - and for which we work with fabric suppliers from Italy, Portugal and France. Sustainability can only succeed if everyone works together in a spirit of trust and takes responsibility.

We are particularly proud of our Organic Basics, which are already 100% sustainably manufactured. Without chemicals, without pesticides. No compromises for the environment. In order to further expand our vision of sustainability, we keep moving. Because we are pursuing a clear goal with these measures: to carry the family legacy into the future. Driven by a long tradition, fueled by innovative ideas. Because the only way that leads to this future is sustainable.

ORGANIC COTTON

RDS-CERTIFIED DOWN AND FEATHERS

FSC CERTIFIED VISCOSE

LENZING™ ECOVERO™

RECYCLED MATERIALS

SUSTAINABLE COTTON

Right from the start, we have been cooperating with certified partner companies in Europe for our collections, which guarantee environmentally friendly and fair production and support our sustainable vision with their know-how in development. 85% of our collections are created in Italy, Portugal and Greece. We have been working closely with most manufacturers, many of them family-run, for decades and regularly visit them on site. Only a small part of the outerwear and leather products are made in Turkey or in the Far East.
"Made in Europe" stands for social justice and a unique quality. But also: shorter delivery routes. Thanks to the proximity to our partner companies, our products are brought to Germany as far as possible by road transport. This allows us to save CO2 emissions and reduce our ecological footprint.

Yes, Rich & Royal uses organic cotton for most cotton items. We are particularly proud of our Organic Basics, which are already 100% sustainably manufactured. Without chemicals, without pesticides. No compromises for the environment. Growing organic cotton uses 62% less energy and up to 91% less water than usual - and 0% toxic chemicals.

Our collections are at the heart of Rich & Royal. Each individual product is designed and produced with high standards of quality, design and sustainability. Particular attention is paid to the conscious selection of materials. For us, aesthetics and ethics go hand in hand. Rich & Royal labels products with the following certifications:

ORGANIC COTTON
RDS-CERTIFIED DOWN AND FEATHERS
FSC CERTIFIED VISCOSE
LENZING™ ECOVERO™
RECYCLED MATERIALS
SUSTAINABLE COTTON

You can recognize a sustainable product in the online shop by the product tag and in the article text. If you would like to find out more about the sustainability of the product, you can read more about it on the product overview page (directly below the item images) under "Sustainability".