If, contrary to expectations, you are not satisfied after your purchase or change your mind, you have 30 days to decide whether you want to keep the items you ordered or return them.
Please note the following:
For returns from abroad, you are responsible for the cost of return shipping. For returns from DE and AT, we will cover the shipping costs.
You can register your return in just a few steps via our online returns portal:
Enter your order number and email address, select the item you wish to return and follow the instructions on the screen.
Once you have submitted your return, you will receive a confirmation email, your return label or QR code, and all further information about shipping.
You can find the complete cancellation policy with detailed information about the start of the cancellation period and the consequences of cancellation here.