orders
You do not have to create a customer account to order from Rich & Royal. You also have the option of ordering as a guest. Your details will not be saved.
You can place your orders in your Rich & Royal
To create your own free account, you can
Simply register here .
Unfortunately, you cannot change your completed order afterwards. However, you can cancel your order by phone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible at: +49 (0) 71 41 / 956 94 20
Cancellation of your order is only possible if the goods have not yet been packaged, i.e. shortly after you have placed your order. In this case, please contact our customer service as soon as possible by phone at: +49 (0) 71 41 / 956 94 20
Unfortunately, the delivery address for an order that has already been placed cannot be changed. However, you can cancel your order by phone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible at: +49 (0) 71 41 / 956 94
We ship to the following countries and regions: Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Slovakia, Belgium, Denmark, Hungary, Poland, Portugal)
Please use the following shops:
Shipping to Germany, Austria & EU: richandroyal.com
Shipping to Switzerland: richandroyal.ch
There is a chance that your desired item will be available again. However, we cannot guarantee this. We will be happy to inform you as soon as an item is back in stock. To do this, open the item's details page and select your desired size. Enter your email address for our back in stock alert. You will be notified as soon as your desired item is available again.
As part of promotions, the price of articles is reduced temporarily or permanently. However, the price shown at the time of the order applies to an order. Unfortunately, we cannot grant subsequent price adjustments to the ordered goods.
payment
For Germany & Austria:
You can pay for your order with us either by invoice via Klarna, PayPal, PayPal installment payment, credit card (VISA and MasterCard) or instant bank transfer.
When making a transfer, please make sure to specify the intended purpose (your order number) and always transfer different orders separately. This ensures that your payment is allocated correctly.
Our bank details for SEPA transfers are:
Payee: Peter Stupp Design Mode GmbH
IBAN: DE64 6045 0050 0030 1407 72
BIC: SOLADES1LBG
Your credit card account will be charged when the order is completed.
Please note our terms and conditions regarding the respective payment options.
For other EU countries:
You can pay for your order either by credit card (VISA and MasterCard) or by PayPal.
Your credit card account will be charged once your order is completed.
Please note our terms and conditions for the respective payment methods.
In Germany, Austria and other EU countries you can pay by invoice via Klarna.
Yes, with PayPal installment payments. Select PayPal as your payment method. Check whether PayPal installment payments are displayed as a payment method in your PayPal account. Select installment payments (if PayPal installment payments are displayed), submit the application and confirm your details. Agree to the credit check and accept the installment payment agreement. Make a binding application for PayPal installment payments and then confirm the purchase.
Pay with your MasterCard or Visa at no extra cost.
If you have a discount code, you can enter it in the "Discount code" field during the payment process and click "Apply". The invoice amount of the order will then be reduced accordingly.
Only one discount code can be redeemed per order. The discount will be immediately displayed and deducted in the shopping cart.
Delivery & Shipping
Shipping to: Germany:
- For free
Shipping to Austria:
- For free
Shipping to Switzerland - 10,00 CHF (please go to: richandroyal.ch )
Shipping to other EU countries - 10,00€
Christmas: Please note that delays may occur during the holidays. All orders placed by December 16th are guaranteed to be delivered before Christmas.
All items are available for immediate delivery and ready for dispatch, which means that DHL will deliver your package within 1-3 working days. Deliveries are made directly from Germany.
You can easily monitor the status of your order at any time using the shipment tracking. We will send you the shipment tracking number by email in your shipping confirmation.
Please note that during promotions, delivery times may be longer due to increased order volume.
We deliver quickly and safely with DHL.
We ship to the following countries and regions:
Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Slovakia, Belgium, Denmark, Hungary, Poland, Portugal)
Please use the following shops:
Shipping to Germany, Austria and other EU countries: richandroyal.com
Shipping to Switzerland: richandroyal.ch
You can easily monitor the status of your order at any time using the shipment tracking. We will send you the shipment tracking number by email in your shipping confirmation.
Returns & Complaints
You can return items via DHL and Hermes collection points.
If you are not satisfied after your purchase or change your mind, you have 30 days to decide whether you want to keep the items you ordered.
Please note the following:
1. For returns from abroad, you are responsible for the return shipping. For returns from Germany and Austria, we cover the shipping costs.
2. The return form is included with your order. Fill it out completely and put it in the package you are returning.
3. Stick the free DHL / Hermes return label clearly visible on the outside of the package
4. Bring the package to your nearest DHL or Hermes post office or Packstation
Please note: Returned items must be unworn, in their original packaging and in the same condition in which you received them.
You have 30 days after receiving your order to return the goods.
If you are not satisfied with the quality of an item you have ordered, you can of course make a complaint. To do so, please send 1-2 photos showing the defect to our customer service at kundenservice@richandroyal.com . After we have checked it, we will let you know promptly whether the complaint is accepted. If so, enter the reason for your complaint on the return slip and send it back to us. After processing, you will receive the credit via the original payment method.
If you no longer have a return slip, please contact our customer service. They will send you a new return label by email so that you can send your complaint back to Rich & Royal free of charge.
If you purchased the items in a Rich & Royal branch or retailer, please visit the relevant branch or retailer.
We only accept returns and complaints for goods purchased in the Rich & Royal online shop.
If an item delivered by us is damaged or not OK in any way, you can of course send the item back to us free of charge using the return slip, stating the reason for the return. As soon as the item has arrived and been checked, the credit will be made using the method you specified as the payment method.
The return address is:
Rich & Royal Online Shop
- PVS Logistics Center -
Werner-Haas-Straße 5
74172 Neckarsulm
We cover the return costs for you in Germany and Austria. For a free return, please use the return label included with your package.
The refund will be made using the same method used for payment. Once we receive the return, it will take approximately 3-4 working days.
If you no longer have a return label or have already returned an item from this order, please contact our customer service . They will send you a new return label by email so that you can send your complaint back to Rich & Royal free of charge.
Orders from the online shop cannot be returned, exchanged or complained about in-store.
As soon as we have received and processed your return, we will inform you that it has been received. You will usually receive your refund 3-4 days after we receive your return.
customer account
You have the option of creating a free customer account in the Rich & Royal Shop at any time. You can do this after the order process or directly here .
If you have forgotten your password, you can create a new password here and have it sent to you by email. To do this, simply enter the email address you used to register with us under "Forgot your password?".
Of course, at Rich & Royal all customer data is treated strictly confidentially and is not passed on or sold to third parties.
To delete your customer account, please contact our customer service .
You can change and save data such as name and address in your Rich & Royal customer account under “Edit addresses”. You can also specify your main address here.
To change your email address, please contact our customer service .
shop
There is a chance that sold out items will be available again. However, we cannot guarantee this. However, we will be happy to inform you as soon as an item is back in stock. To do this, open the item's details page and select your desired size. Enter your email address in our Back in Stock alarm. You will be notified as soon as an item is available again.
You can find your nearest Rich & Royal retailer using our store locator . Enter your postcode or city in the appropriate field and click on the magnifying glass icon.
Would you like to go directly to a Rich & Royal store? You can find us in the Dorotheen Quartier in Stuttgart and in the Mall of Berlin. You can find more information here .
You can get a complete overview of all reduced items via the pink “ SALE ” button, which you can find in the top navigation bar.
Our newsletter also keeps you informed about current promotions and discounts. Register here free of charge and without obligation to always stay up to date.
You can always discover the latest collections and articles using the " New Arrivals " button in the top navigation bar. To receive regular fashion news, trends and inspiration, sign up for our newsletter here free of charge and without obligation. This way you will always be up to date.
In order to place an order in the Rich & Royal Shop, the security settings of your browser must allow the writing of so-called cookies on your device. Cookies are small data sets that are saved by our website on your hard disk and enable recognition. We use cookies to carry out frequency, page usage and marketing analyses. For all analyses, we use cookie information exclusively without any connection to personal address data, i.e. completely anonymously . The use of cookies is common practice on the Internet and improves convenience for visitors by enabling websites to be better tailored to them. The cookies we write on your computer remain there indefinitely and can be deleted by you at any time. Please note that if you do not accept cookies, the functionality of our website may be restricted.
sustainability
The future of fashion lies in a clear conscience. With this belief, we continue to shape our brand. We create fashion with a sense of trends and a sustainable awareness. The responsible use of resources, environmentally friendly processes and fair working conditions are as much a part of our tradition as the connection between fashion and people.
We have always believed that sustainability goes beyond the properties of a single piece of clothing. It begins with appreciation for the people whose hands make our clothes. Mutual respect and trust are at the core of our philosophy. Many of our partner manufacturers are family-run like us - and share the same goal with us: to contribute to the solution to one of the biggest problems of the 21st century. To do this, we rely on sustainable materials that we select very consciously - and for which we work with fabric suppliers from Italy, Portugal and France. Sustainability can only succeed if everyone works together in a spirit of trust and takes responsibility.
We are particularly proud of our Organic Basics, which are already manufactured 100% sustainably. Without chemicals, without pesticides. No compromises for the environment. In order to further expand our vision of sustainability, we are keeping moving. Because with these measures we are pursuing a clear goal: to carry the family legacy into the future. Driven by a long tradition, fueled by innovative ideas. Because the only way that leads to this future is sustainable.
ORGANIC COTTON
RDS-CERTIFIED DOWN AND FEATHERS
FSC-CERTIFIED VISCOSE
RECYCLED MATERIALS
SUSTAINABLE COTTON
From the very beginning, we have cooperated with certified partner companies in Europe for our collections, who guarantee environmentally friendly and fair production and support our sustainable vision with their know-how in development. 85% of our collections are made in Italy, Portugal and Greece. We have worked closely with most of the manufacturers, many of them family-run, for decades and regularly visit them on site. Only a small part of the outerwear and leather products are made in Turkey or the Far East.
“Made in Europe” stands for social justice and unique quality. But also: shorter delivery routes. Thanks to the proximity to our partner companies, our products are largely transported to Germany by road. This enables us to save CO2 emissions and reduce our ecological footprint.
Yes, Rich & Royal uses organic cotton for most of its cotton items. We are particularly proud of our Organic Basics, which are already 100% sustainably manufactured. No chemicals, no pesticides. No compromises for the environment. When growing organic cotton, 62% less energy and up to 91% less water than usual are used - and 0% toxic chemicals.
Our collections are the heart of Rich & Royal. Every single product is designed and produced with high standards of quality, design and sustainability. Particular attention is paid to the conscious selection of materials. For us, aesthetics and ethics go hand in hand. Rich & Royal labels products with the following certifications:
ORGANIC COTTON
RDS-CERTIFIED DOWN AND FEATHERS
FSC-CERTIFIED VISCOSE
LENZING™ ECOVERO™
RECYCLED MATERIALS
SUSTAINABLE COTTON
You can recognize a sustainable product in the online shop by the product tag and in the article text. If you would like to find out more about the sustainability of the product, you can read more about it on the product overview page (directly below the article images) under the heading "Sustainability".
We love our planet. Out of appreciation for the resources and the creation of our products, we would never throw away unsold items. It has always been this way and always will be this way.
What happens to unsold goods? They are given another chance during seasonal sales and in our five outlet locations in Germany. We also donate products to regional institutions, such as the women's shelters in Heilbronn or the free Christian community of Bietigheim-Bissingen, which supports families in need in developing and emerging countries.